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CONTACT 2024

Fighting for customers!

6-7

2024 November

Esztergom

GRAND HOTEL

6-7

2024 November

Esztergom

GRAND HOTEL

TICKETS
TICKETS

Previous years' conferences

Find out more about our previous conferences!

CONTACT - 2023

Details

CONTACT 2022

Details

CONTACT WEBINAR II. - 2021

Details

CONTACT WEBINAR I. - 2020

Details

About us

CONTACT Conferences

Welcome to the CONTACT Customer Service Conference!

We are shaping the future of customer service through the CONTACT platform, the region's largest and only platform for the customer service profession. It is where professionals, sponsors and speakers come together to develop knowledge, build relationships and drive the market forward as innovators.

In the spirit of continuous development, CONTACT always offers participants fresh and topical topics, providing concrete, practical advice to ensure high quality service to customers.

At our conferences, you'll learn from international speakers about global customer service trends, the latest digital innovations and marketing tools that offer effective solutions to optimise your day-to-day operations and gain a competitive edge.

CONTACT's professionalism is overseen by a team of key players in the segment, who bring their knowledge and experience to the success of the events, ensuring that we always deliver the most reliable and up-to-date programme.

Join us and be part of the fight for customers!

TICKETS

Secure your place in 2024

Early Bird
76 500 Ft
- 1-day ticket for Day I -
1-day ticket for Day I
- 76 500 Ft -
1 person
1 day
Gala night
Accommodation
VIP access
NOTE
By bank transfer
Early Bird
35 900 Ft
- 1 day for Day II -
1 day for day II
- 35 900 Ft -
1 person
1 day
Gala night
Accommodation
VIP access
NOTE
By bank transfer
Early Bird
149 900 Ft
- 2 days + accommodation -
2 days + accommodation
- 149 900 Ft -
1 person
2 days
Gala night
Accommodation
VIP access
NOTE
By bank transfer
85 000 Ft
- 1-day ticket for Day I -
1-day ticket for Day I
- 85 000 Ft -
1 person
1 day
Gala night
Accommodation
VIP access
Coming soon
39 500 Ft
- 1-day ticket for Day II -
1 day ticket for day II
- 39 500 Ft -
1 person
1 day
2 days
Gala night
Accommodation
VIP access
Coming soon
162 900 Ft
- 2-day ticket + accommodation -
2-day ticket + accommodation
- 162 900 Ft -
1 person
1 day
Gala night
Accommodation
VIP access
Coming soon
Group
72 500 Ft
- 1-day ticket, Day I -
1-day ticket, Day I
- 72 500 Ft -
Min 5 people
1 person
1 day
Gala night
Accommodation
VIP access
NOTE
By bank transfer
Group
33 900 Ft
- 1-day ticket, Day II -
1-day ticket, day II
- 33 900 Ft -
Min 5 people
1 person
1 day
Gala night
Accommodation
VIP access
NOTE
By bank transfer
Group
139 900 Ft
- 2-day ticket + accommodation -
2-day ticket + accommodation
- 139 900 Ft -
Min 5 people
1 person
2 days
Gala night
Accommodation
VIP access
NOTE
By bank transfer

Our speakers 

Rude-plan-44
PIROS VÁGÓ
radio presenter
Lorincz-Andras-029_web
András Lőrincz
President, Business Development Director
Contact Conferences, Protocall
PapikKornel1-scaled
Kornél Papik
Managing Director
Dr. Rose Private Hospital Ltd.
Lancz-Robert_doktor24
Róbert Lancz
CEO
Doctor24
NemethKiralyCsilla1-scaled
Csilla Németh-Király
Customer Service and Operations Director
Profession.hu Ltd.
Jeney_Gabor_Comnica-scaled
Gábor Jeney
CEO
Comnica
Jiri_Zeman_Genesys-scaled
Jiri Zeman
Corporate Relationship Manager
Genesys
Kovacs-Tamas-1
Tamás Kovács
Business Development Expert
DMS One Zrt.
Bohm-Kornel
Kornél Bőhm
Crisis Communication Advisor
Dr.-Pinter-Szabolcs-
Dr. Szabolcs Pintér
Managing Director
UpScale
Boszormenyi_Adam
Ádám Böszörményi
CX/EX Solution Sales Manager
NTT global
Gergő Crapán_CIB
Gergő Crapán
Customer Service Manager
CIB Bank
Sváb-Angéla profile
Angéla Sváb
Contact Center Director
MBH Bank
Tóth_Zoltán_álló
Zoltán Tóth
Director of Operations
Invoice.hu
Szabolcs Borbély_SAMEDAY
Szabolcs Borbély
Customer Service Manager
Sameday

Programme

For details click on the line up for the first or second day!

DAY 1.
NOVEMBER 6.
08:15

-

09:15
Registration
09:15

-

09:30
Opening
András Lőrincz Contact Conferences
09:30

-

09:50
Keynote
Business
David Reid Zebra
09:50

-

10:10
Customer service in 2025: what (full) hybrid service will look like
In the contact centre of the future, AI and humans are not...
Gábor Jeney Comnica
10:10

-

10:30
Value creation or efficiency? - The Story of a Customer Service Transformation
The central theme of the presentation is the story of a customer service transformation...
Csilla Németh-Királyi Profession.hu Ltd.
10:30

-

11:00
MENET I - Fighting for customers - Big companies in the ring
Panel discussion
Image of the performer
Angéla Sváb MBH Bank
VS
Image of the performer
Gergő Chrapán CIB Bank
11:00

-

11:20
Coffee break
11:20

-

11:40
All in one place, paperless - the power of digital customer service
With digital customer service process support, all enquiries can be handled in a single interface, paperless. Automated...
Tamás Kovács DMS One Zrt
11:40

-

12:00
Technology moves up a level
Keynote/Tech
Jiri Zeman Genesys
12:00

-

12:20
Optimising customer service processes: increasing efficiency with AI and automated solutions
Ádám Böszörményi NTT global
12:20

-

12:50
MENET II - Fighting for customers - Big companies in the ring
Image of the performer
Ervin Szabó Key-Soft Plc.
VS
Image of the performer
Zoltán Tóth Invoice.hu
12:50

-

13:50
Lunch
13:50

-

14:10
Is self service the future?
Business
14:10

-

14:30
Community building as a competitive advantage
Business
14:30

-

14:50
VCC Live
Tech
Elemér Erdősi VCC Live
14:50

-

15:10
Customer experience design in the digital age
15:10

-

15:40
MENET III - Fighting for customers - Big companies in the ring
Panel discussion
Image of the performer
Kornél Papik Dr. Rose Private Hospital Ltd.
VS
Image of the performer
Róbert Lancz Doctor24
15:40

-

16:00
Coffee break
16:00

-

18:00
Employer barnding as a tool to retain staff
Workshop
16:00

-

18:00
Conflict management and assertiveness in customer service: psychological strategies
Workshop
16:00

-

18:00
AI use in practice workshop
Workshop
Ádám Horváth
19:00

-

21:00
Dinner
21:00

-

23:00
Social Evening in the rage below

Our team

Lorincz-Andras-029_web
András Lőrincz
President
Contact Conferences
Bodoczi-Ildiko-350_web
Ildikó Bodóczi
Managing Director
GoodTimes - Event and Marketing
en_USEN
hu_HUHU en_USEN