CONTACT 2024
Fighting for customers!
6-7
2024 November
Esztergom
GRAND HOTEL
6-7
2024 November
Esztergom
GRAND HOTEL
TICKETS
Secure your place in 2024
85 000 Ft
- 1-day ticket for Day I -
1-day ticket for Day I
- 85 000 Ft -
1 person
1 day
Wine tasting + Cocktail bar
Accommodation
VIP access
NOTE
39 500 Ft
- 1-day ticket for Day II -
1 day ticket for day II
- 39 500 Ft -
1 person
1 day
2 days
Wine tasting + Cocktail bar
Accommodation
VIP access
NOTE
162 900 Ft
- 2-day ticket + accommodation -
2-day ticket + accommodation
- 162 900 Ft -
1 person
2 days
Wine tasting + Cocktail bar
Accommodation
VIP access
NOTE
Group
72 500 Ft
- 1-day ticket, Day I -
1-day ticket, Day I
- 72 500 Ft -
Minimum 4 people
1 person
1 day
Wine tasting + Cocktail bar
Accommodation
VIP access
NOTE
Group
33 900 Ft
- 1-day ticket, Day II -
1-day ticket, day II
- 33 900 Ft -
Minimum 4 people
1 person
1 day
Wine tasting + Cocktail bar
Accommodation
VIP access
NOTE
Group
139 900 Ft
- 2-day ticket + accommodation -
2-day ticket + accommodation
- 139 900 Ft -
Minimum 4 people
1 person
2 days
Wine tasting + Cocktail bar
Accommodation
VIP access
NOTE
About us
CONTACT Conferences
Welcome to the CONTACT Customer Service Conference!
We are shaping the future of customer service through the CONTACT platform, the region's largest and only platform for the customer service profession. It is where professionals, sponsors and speakers come together to develop knowledge, build relationships and drive the market forward as innovators.
In the spirit of continuous development, CONTACT always offers participants fresh and topical topics, providing concrete, practical advice to ensure high quality service to customers.
At our conferences, you'll learn from international speakers about global customer service trends, the latest digital innovations and marketing tools that offer effective solutions to optimise your day-to-day operations and gain a competitive edge.
CONTACT's professionalism is overseen by a team of key players in the segment, who bring their knowledge and experience to the success of the events, ensuring that we always deliver the most reliable and up-to-date programme.
Join us and be part of the fight for customers!
Our speakers
Marianna Bányainé Micski
International protocol, communication and culture of conduct expert
micskiconsulting.hu
Éva Barabás
Reporter-editor, presenter
Ákos Szabó
Customer Service Manager
Express One Hungary
Gergő Bárány
Games Business Unit Manager
[eureka] Consulting & Games
Tamás Hutlassa
Television producer
Programme
For details click on the line up for the first or second day!
DAY 1.
NOVEMBER 6.
NOVEMBER 6.
DAY 2.
NOVEMBER 7.
NOVEMBER 7.
08:15
-
09:15
Registration
09:15
-
09:30
Opening
András Lőrincz Contact Conferences
09:30
-
09:50
The race for the most talented workers is a marathon, not a sprint
The presetation is focused on talent shortage influence on candidates...
Sorina Donisa Prohuman Romania
09:50
-
10:10
Customer service in 2025: what (full) hybrid service will look like
In the contact centre of the future, AI and humans are not...
Gábor Jeney Comnica
10:10
-
10:30
Customer service at its best: AI solutions for the future experience
Dénes Kovácsházy Multicom Group
10:30
-
11:00
MENET I - Fighting for customers - Big companies in the ring
Panel discussion
Angéla Sváb
MBH Bank
VS
Gergő Chrapán
CIB Bank
11:00
-
11:20
Coffee break
11:20
-
11:40
All in one place, paperless - the power of digital customer service
With digital customer service process support, all enquiries can be handled in a single interface, paperless. Automated...
Ákos Ollári DMS One
11:40
-
12:00
Technology moves up a level
Keynote/Tech
Jiri Zeman Genesys
12:00
-
12:20
WHAT? What is this? - Practical application of artificial intelligence in customer service
Ádám Böszörményi NTT global
12:20
-
12:50
MENET II - Fighting for customers - Big companies in the ring
Ervin Szabó
Key-Soft
VS
Zoltán Tóth
Invoice.hu
12:50
-
13:50
Lunch
13:50
-
14:10
Retention through community building
What is the secret to keeping employees loyal? How...
Kata Endrédy DreamJobs
/
Kornél Reitmesz DreamJobs
14:10
-
14:30
We don't have to solve everything - real-life experiences in an AI-enabled customer service
The aim of this presentation is to show how artificial...
Péter Halász Danubius IT Solutions
14:30
-
14:50
AI: Promise, reality and possibilities
Tech
Elemér Erdősi VCC Live
14:50
-
15:10
Value creation or efficiency? - The Story of a Customer Service Transformation
The central theme of the presentation is the story of a customer service transformation...
Csilla Németh-Király Profession.hu
15:10
-
15:40
MENET III - Fighting for customers - Big companies in the ring
Panel discussion
Kornél Papik
Dr. Rose Private Hospital
VS
Róbert Lancz
Doctor24
15:40
-
15:45
Comnica - AI voice competition - results announcement
15:45
-
16:05
Coffee break
16:00
-
18:00
Playing effectively: gamification as the key to success
We are moving up a level! Gamification at work. Gamification has become the...
Gergő Bárány [eureka] Consulting & Games
16:00
-
18:00
Contact Centeres superpowers - Black Belt Stress Reliever
If you want to know what stress is in the workplace, ask...
Julia Tárczy
/
Al-Absi Leila
16:00
-
18:00
Generative AI - in the Customer Service Desk(s)
Workshop
Mihály Juhász Server garden
19:30
-
20:15
Wine tasting
Harmony of flavours: the magic of cocktails in the bar after a 4-batch tasting
20:15
-
21:15
Gala dinner
21:00
-
23:00
Cocktail evening
Our supporters
Previous
Next
Our team
Previous years' conferences
Find out more about our previous conferences!
- Budapest, Tüzér u. 39, 1134
- +36 20 432 7611
- event@contactconferences.com
- Protocall 2009 Ltd
- Tax number: 14707092-2-13
- Company registration number: 13-09-140629
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