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CONTACT 2024

Fighting for customers!

6-7

2024 November

Esztergom

GRAND HOTEL

6-7

2024 November

Esztergom

GRAND HOTEL

About us

CONTACT Conferences

Welcome to the CONTACT Customer Service Conference!

We are shaping the future of customer service through the CONTACT platform, the region's largest and only platform for the customer service profession. It is where professionals, sponsors and speakers come together to develop knowledge, build relationships and drive the market forward as innovators.

In the spirit of continuous development, CONTACT always offers participants fresh and topical topics, providing concrete, practical advice to ensure high quality service to customers.

At our conferences, you'll learn from international speakers about global customer service trends, the latest digital innovations and marketing tools that offer effective solutions to optimise your day-to-day operations and gain a competitive edge.

CONTACT's professionalism is overseen by a team of key players in the segment, who bring their knowledge and experience to the success of the events, ensuring that we always deliver the most reliable and up-to-date programme.

Join us and be part of the fight for customers!

TICKETS

Secure your place in 2024

Early Bird
76 500 Ft
- 1-day ticket for Day I -
1-day ticket for Day I
- 76 500 Ft -
1 person
1 day
Gala night
Accommodation
VIP access
Early Bird
35 900 Ft
- 1 day for Day II -
1 day for day II
- 35 900 Ft -
1 person
1 day
Gala night
Accommodation
VIP access
Early Bird
149 900 Ft
- 2 days + accommodation -
2 days + accommodation
- 149 900 Ft -
1 person
2 days
Gala night
Accommodation
VIP access
85 000 Ft
- 1-day ticket for Day I -
1-day ticket for Day I
- 85 000 Ft -
1 person
1 day
Gala night
Accommodation
VIP access
39 500 Ft
- 1-day ticket for Day II -
1 day ticket for day II
- 39 500 Ft -
1 person
1 day
2 days
Gala night
Accommodation
VIP access
162 900 Ft
- 2-day ticket + accommodation -
2-day ticket + accommodation
- 162 900 Ft -
1 person
1 day
Gala night
Accommodation
VIP access
Group
72 500 Ft
- 1-day ticket, Day I -
1-day ticket, Day I
- 72 500 Ft -
Min 5 people
1 person
1 day
Gala night
Accommodation
VIP access
Group
33 900 Ft
- 1-day ticket, Day II -
1-day ticket, day II
- 33 900 Ft -
Min 5 people
1 person
1 day
Gala night
Accommodation
VIP access
Group
139 900 Ft
- 2-day ticket + accommodation -
2-day ticket + accommodation
- 139 900 Ft -
Min 5 people
1 person
2 days
Gala night
Accommodation
VIP access

Our speakers 

PIROS VÁGÓ
radio presenter
András Lőrincz
President, Business Development Director
Contact Conferences, Protocall

Programme

For details click on the line up for the first or second day!

DAY 1.
NOVEMBER 6.
08:30

-

09:30
Registration
09:15

-

09:30
Opening
09:30

-

09:50
Opening lecture
09:50

-

10:10
Technology moves up a level
10:10

-

10:30
How to find a new colleague - HR trends
10:30

-

11:00
ROUND I- Fighting for customers
11:00

-

11:20
Coffee break
11:20

-

11:40
All about ratings?
11:40

-

12:00
AI helps, but you have to know how to use it!
12:00

-

12:20
I will train the future colleague!
12:20

-

12:50
MENET II - Big companies in the ring
12:50

-

13:50
Lunch
13:50

-

14:10
Is self service the future?
14:10

-

14:30
Customer experience - world trends
14:30

-

14:50
Technology trends
14:50

-

15:10
Banking mechanisms in customer service
15:10

-

15:40
ROUND III - Big companies in the ring
15:40

-

16:00
Coffee break
16:00

-

18:00
Communication is everything
16:00

-

18:00
Behavioural analysis
16:00

-

18:00
AI workshop
19:00

-

21:00
Dinner
21:00

-

23:00
Social Evening - Raging

Our team

András Lőrincz
President
Contact Conferences
Károly Szőke
Managing Director
Protocol call
Ildikó Bodóczi
Managing Director
GoodTimes - Event and Marketing
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